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An end user's computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best describes the technician's NEXT step?

  1. Reboot the computer

  2. Replace the computer

  3. Document the findings

  4. Reinstall the software

The correct answer is: Document the findings

After successfully resolving the issue with the word processing software, the technician's next step should be to document their findings, including the steps taken to solve the problem and any other important details that may be useful in the future. Rebooting the computer may have been an initial troubleshooting step, but it is not the best choice in this situation since the issue has already been resolved. Replacing the computer would be unnecessary and costly. Similarly, reinstalling the software would not be necessary as the issue has already been resolved. Therefore, the best option is to document the findings to provide useful information for future reference.